Frequently Asked Questions.
1. How do I place an order?
2. What payment forms do you accept?
3. Can you print my artwork?
4. What formats do you accept for artwork files?
5. Can you edit or improve artwork?
6. What is the delivery time?
7. Do you have a quality guarantee?
8. What is your refund policy?
9. What fabrics do you use for your bags?
10. What are the pros and cons of non woven polypropylene?
11. Are NWPP bags biodegradable or compostable?
12. Which bag fabrics are best for the environment?
1. How do I place an order?
First select the style and size of bag you require from our product pages & then contact us by email, telephone, or by completing our online enquiry form, including quantity, colour, logo, and delivery details, & we will prepare a quotation.
See the How to Order page for more details.
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2. What payment forms do you accept?
We accept payment by direct bank deposit or EFT, and by cheque. Payment details are provided on the invoice. See the How to Order page for more details.
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3. Can you print my artwork?
Yes, whether you require a simple screen print or a full colour heat transfer, our printing is done in China at very economical rates. See the How to Order page for more details.
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4. What formats do you accept for artwork files?
Any high resolution format, or vector format such as ai files and eps files are preferred. See the How to Order page for more details.
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5. Can you edit or improve artwork?
Yes, we can design, edit, or improve artwork, but excessive modifications to artwork will increase your costs. If you provide print ready artwork then costs and delays will be minimized. See the How to Order page for more details.
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6. What is the delivery time?
Sea freight for non woven bags usually takes 6-8 weeks after payment of deposit for Australian orders but for other countries it may take 10-12 weeks, depending upon location and order quantity. Jute orders usually take 8-10 weeks. Rush delivery by air usually takes 2-4 weeks. These times may vary at different times of year and according to the size of your order and production commitments. See the How to Order page for more details.
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7. Do you have a quality guarantee?
Yes, we stand behind our products 100%. To check the quality of our products you may request a pre-production sample.
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8. What is your refund policy?
Yes, if we confirm and quantify a manufacturing fault we will ask you whether you prefer a part refund or additional replacement bags. If your complaint is genuine we will work with you to resolve the issue.
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9. What fabric do you use for your bags?
Our most popular bags are made from non woven polypropylene (NWPP), a relatively environmentally friendly plastic such as is used to produce the popular supermarket ³green bags². We also supply bags made from the natural fibres, cotton, canvas, & jute.
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10. What are the pros and cons of non woven polypropylene?
NWPP is economical yet it is durable, water resistant, strong, recyclable, and can be easily printed. It also degrades more readily in the environment than many other plastics.
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11. Are NWPP bags biodegradable or compostable?
No. They degrade into minute pieces of plastic but they are not biodegradable or compostable.
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12. Which bag fabrics are best for the environment?
All commonly used materials have their advantages and disadvantages. NWPP is a product of the petrochemical industry and although it is not biodegradable or compostable it is not so environmentally hazardous as many other plastics since it does degrade into minute pieces of plastic.
Although it is recyclable, in practice very few bags are actually recycled. Whereas cotton or calico is a natural fibre which is biodegradable and compostable the growth of cotton does use considerable resources.
Unlined jute bags or jute bags with a fully biodegradable and compostable lining are the most environmentally friendly type of reusable bag.
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